Refund policy

Refund and return policy - All Sales Final 

I. Introduction

At Infinite Patisserie, we take pride in crafting high-quality, made-to-order food products with care and attention to detail. Due to the perishable nature of our items, and in accordance with California state law, all sales are final.

We do not accept returns or offer refunds on any perishable goods, including baked items, desserts, or custom orders. This policy is in place to maintain the safety, freshness, and integrity of our food products, reflecting our commitment to customer satisfaction.

II. Eligibility for Refunds

A. Applicable Conditions

Refunds are available under specific conditions, such as defective, damaged, spoiled, or the wrong item was provided, or service delays beyond reasonable expectations. We believe in maintaining high standards, and any deviations from these standards may qualify for a refund.

B. Timeframe

Requests for refunds must be made within 24 hours of the purchase date. This timeframe ensures that issues are addressed while the experience is still fresh, allowing us to promptly investigate and resolve any concerns. 

III. Non-Refundable Situations

A. Applicable Situations

There are certain situations where refunds will not be provided. These include instances where customers change their minds or express dissatisfaction due to personal taste preferences. We encourage customers to choose their orders carefully to avoid such issues.

B. Partially Consumed Items

Refunds will not be provided for partially consumed items. To qualify for a refund, the food must be returned in its original state. This policy helps us maintain fairness and ensures that refunds are issued only in genuine cases of dissatisfaction.

IV. Questions and Contact 

We’re committed to making sure every customer has a positive experience. While we do not accept returns or offer refunds on perishable items, we understand that mistakes or unexpected issues can happen.

If you have any questions about your order, concerns about a product you received, or believe there was an error, please don’t hesitate to reach out! We’re happy to listen and will do our best to resolve the matter fairly.

You can contact us through any of the following methods:

• Email: heidiwilson@infinitepatisserie.com 

Please include your order details (such as pickup time/date and what you ordered) and any photos or descriptions that can help us understand the situation better. We aim to respond within 48 hours.

Thank you again for your support and trust in our small business!